Agents can access customers' PCs in seconds to quickly diagnose and resolve problems.
As a result of Laplink's license to the Microsoft remote desktop communications protocol, technicians using Laplink RemoteAssist have administrative rights on the remote PC.
Agents can easily download files, bug fixes, and software updates using simple drag-and-drop commands.
Agents can use Laplink RemoteAssist software to remotely control an unlimited number of customer PCs with one license.
An intuitive, tabbed session index allows agents to provide remote assistance to multiple customers conveniently.
Agents and customers can each capture and log all session details for audit purposes.
Laplink RemoteAssist is compatible with even low-speed dial-up connections.
Automatically and securely connect through firewalls on the agent and customer sides.
All data transfers are protected by 128-bit SSL encryption.
Laplink RemoteAssist can be conveniently hosted on Laplink's servers, or hosted internally for self-managed security and administration.
